Frequently Asked Questions

Loopix Industry serves a wide range of industries including manufacturing, automotive, aerospace, electronics, and energy sectors. Our solutions are tailored to meet the specific needs of each industry we work with.

Our headquarters is located in the industrial hub of Stuttgart, Germany, with regional offices in North America, Asia, and other parts of Europe to serve our global client base.

Loopix Industry was founded in 2005 and has been providing innovative industrial solutions for over 18 years. We have grown from a small startup to an internationally recognized industry leader.

We offer a comprehensive range of industrial products including precision components, automation systems, industrial IoT solutions, and custom manufacturing equipment. Our product portfolio is designed to enhance efficiency and productivity in industrial settings.

Yes, we specialize in developing custom solutions tailored to our clients' specific requirements. Our engineering team works closely with customers to design, prototype, and manufacture bespoke industrial solutions.

We provide comprehensive after-sales support including technical assistance, maintenance services, spare parts supply, and training programs. Our support team is available 24/7 for critical issues.

Standard orders are processed within 2-3 business days. For custom solutions, processing time varies based on complexity but typically ranges from 2-6 weeks. Expedited processing is available for urgent requirements.

Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by destination. Contact our sales team for specific shipping information for your location.

We offer a 30-day return policy for standard products in original condition. Custom solutions and specially ordered items may have different return conditions. Please refer to our terms and conditions or contact our customer service for details.

Technical support is available through multiple channels: phone, email, and our online support portal. For urgent issues, we recommend calling our dedicated support line which is available 24/7 for critical system failures.

Yes, we offer professional installation services for all our products. Our certified technicians can perform on-site installation and ensure your equipment is properly configured and operational.

We provide comprehensive training programs for operators, maintenance personnel, and engineers. Training can be conducted at your facility, at one of our training centers, or through virtual sessions.